To look up the language code, or to enable or disable a language, go to Advanced Settings> Administration> Languages.Īdd an out-of-the-box timer control to the Case form For example:Įnter (language code1)=(KPI instance status value):(KPI instance custom label) (language code2)=(KPI instance status value):(KPI instance custom label) If you need to create multiple language code sets, you must separate each set by selecting Enter. (language code1)=(KPI instance status value):(KPI instance custom label) (language code2)=(KPI instance status value):(KPI instance custom label)įor example, 1033=1:Custom Noncompliant 3:Paused You can also enter multiple language codes by separating them with a semicolon: (language code1)=(KPI instance status value):(KPI instance custom label) The language code value must be of the following format: In the Configure Property "Customized Label" dialog, select the Bind to a static value option and enter the values for multiple language codes. In the SLA Timer area, select Edit for Customized Labels. The setting needs to be configured for each SLA Timer instance.Īfter you add the SLA Timer control, set the Turn on negative countdown property as Yes.Ĭustomize the SLA timer control display labelĪfter you've added the SLA timer control for a SLA-enabled entity, you can customize the labels of the status to be displayed for the timer control. You can configure the negative countdown property for the SLA timer so that the timer continues to display the elapsed time after the SLA expires instead of showing the status. The default interval is 30 minutes.Įnable elapsed time for SLA Timers in expired status For optimal performance, choose an interval that is not too short.
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